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Contact and support
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Support for users, creators, payments, verification, privacy, reports and SocialFans partnerships.
Direct channels
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Emailsuporte@socialfans.artWhatsApp+55 (64) 99255-9583
Help inside the appUse report actions and transaction details whenever available.
Response time varies according to the topic and the technical or financial review required.
Before sending
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Account or verification
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Report or security
Send the profile or content link. Do not download or redistribute suspicious material.
Creator or partnership
Tell us your goal, audience and how you intend to use SocialFans.
Institutional form
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Your message will be routed to support according to the selected topic. Use an email address you can access to receive the reply.
For privacy, data deletion or security, select “Privacy or policies”.
Quick answers
Your question may start here.
How do I request help with a charge?
Select “Payment, balance or billing” and include the visible statement ID, amount, date and expected outcome.
How do I follow up on account verification?
Include the account email and the step where the process stopped. Never send your password or authentication code.
How do I report content or a profile?
Prefer the report action on the publication or profile. If it is not available, send the link through the form and describe the reason.
How do I start publishing as a creator?
Create your account, complete your profile and request the creator role. Publishing and monetization are enabled after the applicable checks.
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